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Sangoma Vision Vault

A place where ideas are crafted into future innovations.

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IVR Reporting

Having the ability to see the success rate when the callers engage with the IVR would be very insightful to be able to ensure efficiencies in IVR designs. It is extremely manual to identify where people chose options and when they decide to exit t...
Guest over 3 years ago in CX (CCaaS) 6

Custom Notification Tones

I can't stand the current set of notification tones and would either like to add my own or include more subtle default tones.
Guest about 1 year ago in TeamHub 0

RE: BUG FIX REQUIRED

Hello, No feedback to offer, phone still doesn���t have the talk feature. It���s been reloaded and I���ve logged out and in again. From: Alfredo Gonzalez Sent: Monday, June 10, 2024 12:34 PM To: Henry Fredrick ; Teamhub Cc: Donnie Chandler ; M...
Guest over 1 year ago in TeamHub 0

RE: BUG FIX REQUIRED

Hello, Thank you for getting back with me. There is no refresh, but I did reload 3 time and there is still no talk button. For now, my reliable cell is all I have so I���ll continue to use for calls. From: Alfredo Gonzalez Sent: Friday, June 7,...
Guest over 1 year ago in TeamHub 0 Already exists

BUG FIX REQUIRED

[cid:image003.png@01DAB28F.D33256D0]You have icons for everything but the "talk or phone", this make the call experience cumbersome and very inefficient It seems with every update every new feature installed results end with the talk feature (the...
Guest over 1 year ago in TeamHub 0 Already exists

SMS Attachment Sizes

We really should be able to text attachments over 1 MB. It's frustrating that we can't even send images to our clients without going through the hassle of figuring out how to resize them. [A blue logo with a leaf Description automatically generat...
Guest over 1 year ago in TeamHub 0 Planned

Switching audio between Desktop and Phone

It would be awesome to be able to switch audio mid-call between the TeamHub Desktop app and the Sangoma Talk cell phone app. [A blue logo with a leaf Description automatically generated] Erika Rajkovi� Development and Operations Manager Victim R...
Guest over 1 year ago in TeamHub 0 Planned

Feature request

Good morning, When opening TeamHub, can we have a setting to set the landing page? It used to open to Chat but now it opens to the Home page. Best regards, Charlie [image: C69320C9-E98C-4933-8E35-13FD6A109B01_1.png] *Charles DeSimone* Sales En...
Guest over 1 year ago in TeamHub 0 Planned

Product suggestion

One other idea! This is a low priority but I wanted to include it. In our old system, there was the ability to set a "Rule" where voicemail could be re-recorded for a set span of time. This was super helpful for office closures, vacations, etc. E...
Guest over 1 year ago in TeamHub 0 Planned

Product Suggestions

Hello, We are new Sangoma customers and have a few suggestions that we've identified that would be unbelievably helpful for our team. I've laid them out in order of our priorities below (highest to lowest). * The ability for message-only extens...
Guest over 1 year ago in TeamHub 0