Adding a hook on Queues/IVRs to allow the caller to stay on the line after the agent hangs up to participate in a caller survey. This would function by: When enabled, play a custom recording to the caller before the Agent picks up "To participate ...
Many parts of the Switchvox platform are already provided with a solid API, (please update the documentation for newer features) It would be a major improvement to integrators to allow the creation of IVRs and the included logic by API. This would...
A long time ago Switchvox supported SugarCRM. SugarCRM was forked when they stopped updating the CE version, and shortly after Switchvox stopped supporting SugarCRM. However SuiteCRM has been a fork of SugarCRM and has maintained a steady continua...
It has been requested by many customers that a method be made available to restrict what a user is allowed to enter for a "Pause" Status on the Switchboard widget. We have had many requests for the admin controlled widgits to allow limiting the "C...
When performing log/report searches for systems with large lists of extensions searching for users can be a chore and slow. Recommendation is to add a filter box much like is present on the "Groups" to allow users to both search for extensions, an...
Customize Wallboard Widget | Longest Wait KPI i.e.
Would be great if we could add customized Metrics to the wallboard widget. The kpis and info out of the box are great, but some items might be more useful for other companies than others
