Software as a Service

Currently, the Queue Call back feature does not work well for queues with small numbers of waiting callers (< 5). For small queues, but with long queue times such as a support queue, or accounts queue, where the number of callers waiting may on...

An often requested feature by clients is the ability to soft agents in the queue by status. Whle it is possible to show a widget with only logged-in users, Oftentimes (esp with large agent lists. It is helpful to managers to be able to see all use...

The switchboard allows realtime updates over websockets. Many businesses use other dashboard solutions to see overall business progress such as Microsoft BI, Tableau, and Grafana. However they are not able to use the data from the Switchboard due ...

Asterisk already supports several options to provide voice response to IVR prompts. It would be an improvment for Switchvox to have similar functionality that would allow callers to use natural speech to respond to IVR prompts. This would keep com...

Adding a hook on Queues/IVRs to allow the caller to stay on the line after the agent hangs up to participate in a caller survey. This would function by: When enabled, play a custom recording to the caller before the Agent picks up "To participate ...

Many parts of the Switchvox platform are already provided with a solid API, (please update the documentation for newer features) It would be a major improvement to integrators to allow the creation of IVRs and the included logic by API. This would...

A long time ago Switchvox supported SugarCRM. SugarCRM was forked when they stopped updating the CE version, and shortly after Switchvox stopped supporting SugarCRM. However SuiteCRM has been a fork of SugarCRM and has maintained a steady continua...

It has been requested by many customers that a method be made available to restrict what a user is allowed to enter for a "Pause" Status on the Switchboard widget. We have had many requests for the admin controlled widgits to allow limiting the "C...

When performing log/report searches for systems with large lists of extensions searching for users can be a chore and slow. Recommendation is to add a filter box much like is present on the "Groups" to allow users to both search for extensions, an...

Scheduling reports helps expedite ongoing reporting platforms. I would love to see the Queue logs report added as a scheduled report i.e.